External Dispute Resolution Scheme

We appreciate receiving positive feedback, but if you have a complaint, please let us know so we can work towards resolving it promptly and fairly. If your concern is not satisfactorily addressed, you can also seek assistance through the EDR scheme.

You can make a complaint verbally or in writing by contacting:

kashana@link2loans.com.au

Phone: 0493 540 849

Or by using any of the following methods:

• Email: compliance@purplecfs.com.au

• Phone: 1300 366 406

• Mail: Complaints Officer, Purple Circle Financial Services, 14A Porter Street, Beaconsfield, WA 6162

If we do not reach an agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is the Australian Financial Complaints Authority (AFCA). You can contact AFCA using any of the following: • Online: www.afca.org.au • Email: info@afca.org.au • Telephone: 1800 931 678 (toll free) • Mail: GPO Box 3, Melbourne Vic 3001. External dispute resolution through the EDR scheme is a free service established to provide you with an independent mechanism to resolve specific complaints. You may refer the matter to AFCA at any time, but if our internal process is still in progress, they may request that our internal processes be completed before considering the matter further. You can obtain further details about our dispute resolution procedures and our privacy policy upon request.